Shipping policy

At Mendez™ we aim to process and dispatch your order as quickly as possible.

Processing Time

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. You will receive a confirmation email when your order has been placed and a shipping notification with tracking information once your order has been dispatched.

Standard Delivery

Standard delivery is £5.00 and normally takes 3–4 business days after dispatch.

Delivery times are estimates and may occasionally be affected by courier delays, high demand, weather, or circumstances outside our control.

Tracking

Where tracking is available, your tracking number will be provided in your shipping confirmation email.

Delivery Address

Please make sure your delivery address is correct when placing your order. We cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at mendeztm0@gmail.com with your order number so we can assist you.

Damaged Deliveries

If your parcel arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damage where possible.

International Shipping, Customs Duties & Taxes

International shipping availability and charges, where offered, will be displayed at checkout before you complete your purchase.

Customs Duties & Import Taxes

All international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the customer’s sole responsibility and are not included in the product price or shipping fee unless explicitly stated at checkout.

MENDEZ™ has no control over these charges, as they are determined by the customs authorities in the destination country. We are not responsible for any additional costs incurred during customs clearance.

By placing an international order with MENDEZ™, you acknowledge and agree that you are responsible for paying any applicable customs duties, import taxes, and clearance fees required by your country.

If you refuse to pay the required customs charges, your parcel may be delayed, held by customs, or returned to us. Any additional costs resulting from refusal may be your responsibility.

Please check your country’s import regulations before placing your order.