Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you change your mind about an online order, you can request a return within 14 days of receiving your order.

Returns

Items must be returned in their original condition, unworn and with all original tags attached. Please take reasonable care when trying on clothing. Items that have been worn, washed, damaged or altered may not be eligible for a change-of-mind return.

To request a return, contact us at mendeztm0@gmail.com with your order number and the reason for your return. We will provide instructions for returning your item.

Return postage

For a change-of-mind return, the customer is responsible for the return postage unless otherwise required by law. We recommend using a tracked service and keeping proof of postage.

Faulty, damaged or incorrect items

If your item is faulty, damaged, or you received the wrong item, please contact us as soon as possible. Your statutory consumer rights are not affected by this policy.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds will be made to the original payment method in accordance with applicable law.

Where required by law, refunds will include the cost of standard delivery. We do not have to refund the additional cost of an upgraded delivery service.

Sale items

Sale and promotional items are subject to the same statutory consumer rights as full-price items. Any additional voluntary return conditions will be clearly explained at the time of purchase.

Exchanges

We do not currently offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

Your statutory rights

Nothing in this policy affects your statutory rights under applicable UK consumer law.